📆 Tuesday 17 November 15.00 - 15.45 – Online
What do you do when a player conversation turns hostile, or when distress turns into a threat? And how can you protect both the player and your staff while still meeting your Duty of Care?
Join Alexander Tilly, licensed psychologist at Tesus, and Jakob Jonsson, licensed psychologist and researcher at Sustainable Interaction, in this webinar. It brings together expertise in threat and violence prevention with insight into gambling and gambling harm.
Conversations with players who are losing control of their gambling can be emotionally charged. Frustration, anger and despair are common, and sometimes they escalate into aggression, threats or statements of self-harm. In this session, we focus on how customer-facing staff can recognise the warning signs, de-escalate difficult situations and respond safely when distress turns into risk.
Some key seminar headlines:
How can you de-escalate aggression, hostility and threats before a conversation gets out of hand?
What signs suggest that distress is turning into a risk to the player or to others?
How should you respond to threats of self-harm, suicide or violence, while balancing care, boundaries and safety?
What support do staff need from their organisation before, during and after a difficult conversation?
Between Care and Crisis: Navigating Distress, Aggression and Risk in Player Conversations
Future responsible gambling trends
This webinar will delve into current practices in responsible gambling, providing general headings and real-world examples to inspire new approaches on player interventions.
Duty of Care – a shift from reacting to preventing
An ongoing trend is the shifted focus from responsible gambling to harm reduction. In the wake of the Duty of Care, gambling companies need to take a more active and preventive role towards their customers.
20 years of treating gambling problems online
In this webinar we will share our experiences from almost twenty years of working with online treatment for gambling problems. We will take a closer look at the practical work, share experiences from clients and therapists and look at some research studies about the treatment program.
More than just a call: Proactive outreach calls
Care calls are an important part of the Duty of Care. A care call is a call directed to at-risk players with the aim to motivate players to a sustainable gambling behaviour. In this webinar we will be taking both a practical and research perspective.