📆 Tuesday 17 November 15.00 - 15.45 – Online
What do you do when a player conversation turns hostile, or when distress turns into a threat? And how can you protect both the player and your staff while still meeting your Duty of Care?
Join Alexander Tilly, licensed psychologist at Tesus, and Jakob Jonsson, licensed psychologist and researcher at Sustainable Interaction, in this webinar. It brings together expertise in threat and violence prevention with insight into gambling and gambling harm.
Conversations with players who are losing control of their gambling can be emotionally charged. Frustration, anger and despair are common, and sometimes they escalate into aggression, threats or statements of self-harm. In this session, we focus on how customer-facing staff can recognise the warning signs, de-escalate difficult situations and respond safely when distress turns into risk.
Some key seminar headlines:
How can you de-escalate aggression, hostility and threats before a conversation gets out of hand?
What signs suggest that distress is turning into a risk to the player or to others?
How should you respond to threats of self-harm, suicide or violence, while balancing care, boundaries and safety?
What support do staff need from their organisation before, during and after a difficult conversation?
Between Care and Crisis: Navigating Distress, Aggression and Risk in Player Conversations
Targeting Care calls: Choosing the right indicators/triggering criteria
In this webinar, Dr. Jakob Jonsson will explore the key indicators used by leading operators and share his expert insights on what truly works to support a sustainable gambling market.
The Role of Care Calls in the Duty of Care
In this webinar, Jakob Jonsson, PhD and clinical psychologist, will cover what we know about Care Calls and the role they play in fulfilling the Duty of Care.
Safer Gambling – In the Age of Duty of Care and Beyond
How can operators keep pace — and ensure they meet requirements today, tomorrow, and beyond?
The art of promoting safer gambling tools
In this webinar, we will introduce you to an easy-to-use framework to help you develop your approach for promoting the use of your tools and providing the best possible experience to your customers.
Future responsible gambling trends
This webinar will delve into current practices in responsible gambling, providing general headings and real-world examples to inspire new approaches on player interventions.
Automated player communication and interventions
We’re leaving risk profiling behind and turning our focus to automated player communication and how to manage and follow up on measures based on regulatory requirements.
Get started with data analytics-driven player protection: DIY or Buy?
What are the pros and cons of building your own behaviour analytics tool compared to using the options already on the market, and if you are thinking about doing it yourself what shouldn’t you miss?
Duty of Care – a shift from reacting to preventing
An ongoing trend is the shifted focus from responsible gambling to harm reduction. In the wake of the Duty of Care, gambling companies need to take a more active and preventive role towards their customers.
Unlocking the potential of self-assessment tools
A self-assessment test is a powerful tool for gambling operators and an easily accessible intervention for customers. In this webinar, we’ll show you how to get the most out of this occasionally overlooked tool, using real-life industry examples.
20 years of treating gambling problems online
In this webinar we will share our experiences from almost twenty years of working with online treatment for gambling problems. We will take a closer look at the practical work, share experiences from clients and therapists and look at some research studies about the treatment program.
Responsible gambling training
Training and knowledge is an important part of organisational development. Make sure that everyone has the right knowledge for their role, and that that knowledge is up to date with the latest developments in gambling prevention research and regulation.
More than just a call: Proactive outreach calls
Care calls are an important part of the Duty of Care. A care call is a call directed to at-risk players with the aim to motivate players to a sustainable gambling behaviour. In this webinar we will be taking both a practical and research perspective.