Responsible Gambling training with AI role-play
Let your staff practise difficult conversations with simulated players. An AI character in a specific situation answers in real time, and every session ends with feedback.
✅ Practise responding the best way, in line with best practice.
✅ Scenarios reviewed by Jakob Jonsson, psychologist and PhD, who also lectures on proactive care calls.
Reading about a hard call is not the same as having one. The AI role-play gives staff a safe place to try, get it wrong and try again.
1. Choose a scenario
Pick a situation and a player profile, from a limit request to a call where the player shows signs of distress.
Practise the conversation before it happens
2. Talk in real time
Write or speak your replies. The simulated player reacts to what you actually say, within limits set by our experts.
3. Get feedback
See what worked, what to try next time and how you did on each technique. Then run the conversation again.
Feedback on what was said, not just whether it was finished
After each conversation, the learner sees what went well and what to try next time, linked to the exact moment in the dialogue. Managers see progress across the team.
✅ Scores on each technique, such as active listening and clear next steps
✅ Comments linked to the exact line in the conversation
Scenarios reviewed by a psychologist who teaches these calls
Every scenario is reviewed by Jakob Jonsson, PhD, licensed psychologist, who also leads our live training on proactive care calls and duty of care.
Try it out
Fill out the form to receive a demo link as soon as the AI role-play is launched.